Case Study

Banking

Executive Summary

No visibility into even the basic infrastructure or environmental monitoring information was available within their Wealth and Investment Management department. AppDynamics was bought in Q1 2018 by this Leading African Financial Institution. AppDynamics has automated smoke checks which previously used up precious and valuable time. AppDynamics has provided a view into what was causing slow transactions and impacting the systems.

Challenges/Problem

The African Leading Financial Institution identified the following as challenges:

    • Failing uptime due to avoidable infrastructure failures such as hard drive storage full or systems offline
    • Group IT will only run a smoke test once a day (5 AM) to test for system availability and failures – no proactive or real-time monitoring
    • When users complained of system issues (Investment and Wealth), the Wealth and Investment department had minimal information to troubleshoot where the problem may be. This impacts the 5 second time SLA for the Investment Services.
    • Time to identify specific IIS working process consuming resources was too high and required the manual intervention of logging on to the server.

“Our users are reporting issues and our ability to pinpoint where the issue is often between Group Technology, Wealth & Investments services, and 3rd parties.”

How Product Helped

  • Proactively detect production issues using advanced baselining and alert on deviation from code through to infrastructure. Dashboards have been created for a single pane of glass view.
  • Baseline all metrics (CPU, Memory, server, infrastructure, etc.) and then dynamically alert before SLA’s are breached.
  • Extensible reporting and dashboarding for SLA management such as 5 second SLA on the Investment Department.
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