Modern public institutions realize their processes and procedures should not be made for the convenience of their public servants at the expense of clients. Therefore they are now putting citizens, residents, and visitors at the center, and changing processes to provide an exceptional experience and service for their people.
SEDCO’s comprehensive Customer Experience Management(CEM) systems enable public institutions to provide excellent service while increasing efficiency and decreasing costs. Whether you are a ministry, tax office, passport facility, vehicle licensing service, or any other public department that deals with people, our multi-channel systems enable you to deliver a convenient customer journey across all your touchpoints inside and outside your premises.
Why CEM from SEDCO?
- Mobile application: You can keep in touch with citizens and residents and serve them even before they head to your premises.
- Constant availability: Provide direct access to your information and services 24/7 via our Self Service Kiosks.
- Self service: Citizens and Residents can inquire about services or carry out a number of transactions by themselves, such as renewing ID cards or passports, issuing work permits, or any other type of public service.
- Central management: Monitor and manage your offices and employees while ensuring exceptional customer experience at the same time.