Customer Visit Management System (CVMS) is an innovative solution

Customer Experience Management

Customer Visit Management System (CVMS) – (also known as Queue Management) is an innovative solution that handles the whole visit of your customers, even before they step into your branch, offering them a unique experience that far exceeds their expectations to turn them into your loyal customers.

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Customer Experience Management

The system grants you complete control over your branches, bringing great value to both you and your customers. CVM solution consists of a set of integrated sub-systems that work together to help you manage your customer visit at a lower cost, in less time, and turn your customer’s visit into an opportunity to increase revenues.

Customer Visit Management (CVM) solutions enable the customers to achieve;

Increased customer satisfaction
Improved operational efficiency
Opportunities for increased revenue
Improved employee satisfaction

For customers, effective queue management removes stress, cuts waiting time, keeps them informed. It improves flow, maximizes service levels, and boosts your business’s counter-staff efficiency and sales performance.

For instance, VNQ Systems has assisted many Gauteng Driver’s Licence and Motor Vehicle Licence branches in effectively managing their queues to improve customer experience and build customer confidence.

Read our Case Study here, on the successful implementation of our Queuing Management System at the City of Tshwane.

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