Customer Experience Management

Customer Visit Management System (CVMS) – (also known as Queue Management) is an innovative solution that handles the whole visit of your customers, even before they step into your branch, offering them a unique experience that far exceeds their expectations to turn them into your loyal customers.

The system grants you complete control over your branches, bringing great value to you and your customers. CVM solution consists of a set of integrated sub-systems that work together to help you manage your customer visit at a lower cost, in less time, and turn your customer’s visit into an opportunity to increase revenues.

CUSTOMER EXPERIENCE MANAGEMENT

The system grants you complete control over your branches, bringing great value to you and your customers. CVM solution consists of a set of integrated sub-systems that work together to help you manage your customer visit at a lower cost, in less time, and turn your customer’s visit into an opportunity to increase revenues.

Customer Visit Management (CVM) solutions enable the customers to achieve.

  •  Increased customer satisfaction
  • Improved operational efficiency
  •  Opportunities for increased revenue
  •  Improved employee satisfaction

The system grants you complete control over your branches, bringing great value to you and your customers. CVM solution consists of a set of integrated sub-systems that work together to help you manage your customer visit at a lower cost, in less time, and turn your customer’s visit into an opportunity to increase revenues.

For customers, effective queue management removes stress, cuts waiting time, and keeps them informed. It improves flow, maximizes service levels, and boosts your business’s counter-staff efficiency and sales performance.

For instance, VNQ Systems has assisted many Gauteng Driver’s Licence and Motor Vehicle Licence branches in effectively managing their queues to improve customer experience and build customer confidence.

We have completed 17 installations of this solution, with six happy customers across South Africa.

Our solution is available as a SaaS offering as well.

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Office

VNQ Systems , 3rd Floor,
Skeen Office Park
16 Skeen Boulevard
Bedfordview 2007

Hours

Monday – Friday:
8:30 AM – 17:00 PM

Call Us

011 450 33 79