In order to gain a competitive advantage in the Telecom industry, you need to provide an exceptional customer experience that helps you not only retain your existing customers, but also obtain new ones. Here is where SEDCO’s comprehensive Customer Experience Management (CEM) solutions can help.
Why CEM from SEDCO?
- Multi-channel approach: CEM allows you to manage your services inside and outside the stores for prepaid, postpaid and new customers, ensuring happy customers while optimizing business operations.
- Convenient customer journey: CEM ensures a convenient customer journey for any type of telecom service including registering and selling SIM cards for new customers, bill payment, top up, and other services.
- Availability anytime anywhere: Customers can get the services either in store or anywhere anytime through CEM’s Self Service Machines.
- Fully automated retail shops: Our Self Service Shops complete the cycle by enabling you to sell and dispense physical products to your customers (mobile phones, tablets, and telecom accessories).