In order to gain a competitive advantage in the Telecom industry, you need to provide an exceptional customer experience that helps you not only retain your existing customers, but also obtain new ones. Here is where SEDCO’s comprehensive Customer Experience Management (CEM) solutions can help.

Why CEM from SEDCO?

 Why CEM from SEDCO?

Using the CEM Mobile to search for the nearest branch and remotely book service required and receive an e-ticket for the selected service. This service is available and applicable to all frontline services. 

Multi-channel approach: CEM allows you to manage your services inside and outside the stores for prepaid, postpaid and new customers, ensuring happy customers while optimizing business operations.
Convenient customer journey: CEM ensures a convenient customer journey for any type of telecom service including registering and selling SIM cards for new customers, bill payment, top up, and other services.
Availability anytime anywhere: Customers can get the services either in store or anywhere anytime through CEM’s Self Service Machines.
Fully automated retail shops: Our Self Service Shops complete the cycle by enabling you to sell and dispense physical products to your customers (mobile phones, tablets, and telecom accessories).

We're Here To Help!


VNQ Systems , 3rd Floor,
Skeen Office Park
16 Skeen Boulevard
Bedfordview 2007


Monday – Friday:
8:30 AM – 17:00 PM

Call Us

011 450 33 79